Refund Policy

Last updated: August 15, 2026

All purchases on Teamplay are processed by our authorized reseller, Paddle.com, who acts as the Merchant of Record. This means Paddle handles the transaction, and refunds are issued by Paddle in line with this policy and their own Buyer Terms.

1. Pro Subscription

Pro gives you immediate access to hosting features (higher player limits, saved quizzes, game history) as soon as your payment goes through. Because of this immediate access, subscription charges are generally non-refundable once you've used the service — for example, once you've hosted at least one game session during that billing period.

We will issue a refund if:

• you were charged by mistake or more than once for the same period, or
• you contact us within 3 days of the charge and haven't hosted any game session on the Pro plan yet, or
• a technical issue on our side prevented you from using the service you paid for.

You can cancel your subscription at any time to stop future renewals. Cancelling doesn't refund the current billing period — your access simply continues until the period you already paid for ends.

2. Pay-per-event Pass

The Pay-per-event pass unlocks a single event (up to 500 players) and is a one-time purchase. It's non-refundable once it's been used to create a room. If you haven't used it yet, contact us within 3 days of purchase and we'll refund it. If a technical issue on our side stopped your event from running after you'd already used the pass, contact us and we'll review it.

3. How to Request a Refund

Email hadohang@gmail.com with your purchase email and order details. We may check your account's usage (e.g. whether any rooms were hosted) to confirm eligibility before approving. Approved refunds are issued by Paddle back to your original payment method and may take a few business days to appear.

4. Contact

Questions about this policy? Email hadohang@gmail.com.